FAQ

What type of payment can I use?

You can pay via credit card (MasterCard, Visa, AMEX) through PayPal during checkout.

Or

Bank Transfer payable to “ABI Foodlink International Pte. Ltd.”
Bank Name / Code: DBS
SGD Account: 015-905742-9

Please send a copy of the transfer advice to: orders@weneed.wine together with your order number. Note: Your order will only be delivered after receipt of payment.

Which country do you deliver to?

We only deliver within Singapore at the moment.

How do I buy online?

For first time users, you can purchase without creating an account. On check out, just provide your contact, billing and shipping information.

You can register your account upon check out by clicking on the “Create an account” after providing your contact, billing and shipping information.

For registered users, log in using your username and password during check out, your saved contact, billing and shipping information will be used. Afterwards, you can choose to pay either through credit card via PayPal or bank transfer.

What do I do if I forget my password or my users login?

Click the “Forgot your Password?” link below the login form and follow the directions. If you forgot your username or email address that you used for your account, kindly email us at orders@weneed.wine or call us at 93726964 for assistance.

How do I edit my personal or shipping information?

Login to your account, click on the My Orders link and from there you will be able make the changes to your account, billing and shipping information.

Do you have a shop in Singapore?

We do not own any premises in Singapore. All wines are shipped directly from our cellars in France to Singapore once they are fully paid for."

Do you ship in original wood cases (OWC)

We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either in “box” (cardboard blue carton)."

How do you ship your wines?

We organise all our shipments by sea freight. The quality and integrity of the wines we offer is of utmost importance. Our transporter ensures that the temperature of the wine is constant, between 15-18°C, from the moment they are collected from our cellars in France to the final delivery to you."

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